Return Policy

Our return policy allows you to request a return within 30 days of receiving your item. To be eligible for a return, the item must be in its original condition, including an unaltered bracelet, unused, unworn, with intact stickers, and free from wear, scratches, or smudges. A receipt or proof of purchase is required.

To initiate a return, please contact us at support@zjani-mods.com. Returns without prior request will not be accepted. For any return-related queries, feel free to reach out to us at support@zjani-mods.com.

Orders are processed immediately, so cancellations are not accepted once manufacturing begins. If you wish to cancel, please contact us within 24 hours of order placement. Please note that custom orders cannot be canceled once part procurement or manufacturing starts.

Customers are responsible for bearing the return shipping costs if the return is due to their mistake, not fitting, or change of mind.

Upon inspecting the returned item, we will inform you about the refund status. Approved refunds are processed within 10 business days to the original payment method. If you haven’t received a refund after 15 business days, please contact us.

Inspect your order upon arrival and report any defects, damages, or incorrect items immediately for resolution.

Please note that custom-configured watches are non-returnable and non-refundable. Ensure your selections are final before ordering.